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MEPCO Complaint Number & Helpline — Register and Track Online
Official MEPCO complaint numbers, the CCMS online complaint portal, and how to escalate a complaint that is not being resolved.
MEPCO Complaint Channels
Sources: PITC Customer Complaint Management System (ccms.pitc.com.pk) and MEPCO's customer care page (mepco.com.pk). Numbers are reproduced exactly as published there — if MEPCO updates them, the official pages take precedence.
How to register a MEPCO complaint online
- 1 Keep your reference number readyYour 14-digit reference number identifies your connection. If you do not have your printed bill to hand, check your bill on this site and copy it from there.
- 2 Open the CCMS portalGo to ccms.pitc.com.pk — the official Customer Complaint Management System operated by PITC for MEPCO and the other distribution companies.
- 3 Click "Register Your Complaint"Enter your connection details and describe the problem: no supply, breakdown, low or high voltage, meter fault, wrong reading or a billing dispute.
- 4 Save the complaint numberYou will be issued a complaint number. Note it down — tracking and escalation both depend on it.
- 5 Track itUse "Track Your Complaint" on the same portal to see the current status.
Need your reference number first?
Check your MEPCO bill free — it shows your reference number, consumer ID, meter reading and 12-month history, which is exactly what a complaint form asks for.
⚡ Check MEPCO Bill OnlineIf your complaint is not resolved
PITC's published complaint-handling process says a complaint that was not resolved to your satisfaction can be escalated in writing to the Head of Quality & Assurance at qaccms@pitc.com.pk. Attach your complaint number, your reference number and any supporting documents such as the disputed bill.
If the matter still is not settled inside the company, the regulator — NEPRA — accepts consumer complaints against distribution companies. A written record of what you filed, when, and what response you received will make that case much stronger, which is why keeping the complaint number matters.