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MEPCO Complaint Number & Helpline — Register and Track Online
Official MEPCO complaint numbers, the CCMS online complaint portal, and how to escalate a complaint that is not being resolved.
MEPCO Complaint Channels
Sources: PITC Customer Complaint Management System (ccms.pitc.com.pk) and MEPCO's customer care page (mepco.com.pk). Numbers are reproduced exactly as published there — if MEPCO updates them, the official pages take precedence.
How to register a MEPCO complaint online
- 1 Keep your reference number readyYour 14-digit reference number identifies your connection. If you do not have your printed bill to hand, check your bill on this site and copy it from there.
- 2 Open the CCMS portalGo to ccms.pitc.com.pk — the official Customer Complaint Management System operated by PITC for MEPCO and the other distribution companies.
- 3 Click "Register Your Complaint"Enter your connection details and describe the problem: no supply, breakdown, low or high voltage, meter fault, wrong reading or a billing dispute.
- 4 Save the complaint numberYou will be issued a complaint number. Note it down — tracking and escalation both depend on it.
- 5 Track itUse "Track Your Complaint" on the same portal to see the current status.
Need your reference number first?
Check your MEPCO bill free — it shows your reference number, consumer ID, meter reading and 12-month history, which is exactly what a complaint form asks for.
⚡ Check MEPCO Bill OnlineHow to check your MEPCO complaint status
When a complaint is registered, CCMS issues a complaint number (also called a ticket number). That number is the only thing you need to follow the case, and it is the one thing people most often fail to write down. If it was taken over the phone on 118, ask the operator to read it back before hanging up.
- Open ccms.pitc.com.pk
- Choose the option to track a complaint
- Enter your complaint / ticket number
- The status and any action recorded against it will be shown
Lost the complaint number? Call 118 with your 14-digit reference number and the approximate date you complained — the operator can look the case up against your connection. If the portal shows nothing, the complaint may never have been logged, in which case it is worth registering it again and keeping the number this time.
What you can complain about
CCMS handles more than billing. These are the categories a MEPCO consumer complaint normally falls into:
⚡ No supply / breakdown
Power off in your house, street or whole area, or repeated tripping.
🧾 Billing dispute
Over-billing, wrong tariff, a detection bill, or arrears you do not recognise.
🔢 Meter fault
Meter stopped, running fast, burnt, or the display is unreadable.
📉 Low or high voltage
Lights dimming, appliances failing, or fluctuation damaging equipment.
🏗️ Line and pole faults
Sagging or broken wires, leaning poles, sparking joints, tree contact.
⚙️ Transformer problems
Transformer out of order, overloaded, or oil leaking in your area.
Reporting electricity theft (kunda) to MEPCO
Electricity theft — direct hooks on the line, tampered or bypassed meters — is reported through the same official channels as any other complaint: the 118 helpline, or the CCMS portal. MEPCO also has its own complaint cell on 0319-9757789 and at rcc@mepco.com.pk.
Give the location as precisely as you can — subdivision, street, pole number if it is painted on, and the nearest landmark. Theft on a shared transformer is worth reporting for a practical reason as well as a civic one: the losses on an overloaded feeder are recovered from the paying consumers on it, and it is a common cause of the voltage problems and outages neighbours complain about separately.
If your complaint is not resolved
PITC's published complaint-handling process says a complaint that was not resolved to your satisfaction can be escalated in writing to the Head of Quality & Assurance at qaccms@pitc.com.pk. Attach your complaint number, your reference number and any supporting documents such as the disputed bill.
If the matter still is not settled inside the company, the regulator — NEPRA — accepts consumer complaints against distribution companies. A written record of what you filed, when, and what response you received will make that case much stronger, which is why keeping the complaint number matters.
میپکو (MEPCO) شکایت کیسے درج کریں؟
• بجلی کی شکایت کے لیے 118 پر کال کریں — بریک ڈاؤن، میٹر، وولٹیج یا بل کا مسئلہ
• یا 8118 پر ایس ایم ایس بھیجیں
• آن لائن شکایت کے لیے ccms.pitc.com.pk کھولیں
• میپکو کا اپنا شکایت سیل: 0319-9757789
✓ شکایت درج کرنے سے پہلے اپنا ۱۴ ہندسوں کا ریفرنس نمبر ساتھ رکھیں
✓ شکایت کے بعد ملنے والا شکایت نمبر ضرور محفوظ کریں — اسی سے آپ اسٹیٹس چیک کر سکتے ہیں
✓ اگر مسئلہ حل نہ ہو تو تحریری طور پر qaccms@pitc.com.pk پر لکھیں
✓ پھر بھی حل نہ ہو تو نیپرا (NEPRA) میں شکایت کی جا سکتی ہے